Terms and Conditions.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEBSITE www.theprettyweddingshoecompany.co.uk
“The Client” means the person who buys or agrees to buy the bespoke service to be applied to the Client’s own shoes or shoes purchased through us.
Placing Your Order
By either paying the requested stated deposit or in full, you are agreeing to The Pretty Wedding Shoe Company Terms and Conditions.
The Pretty Wedding Shoe Company offers a personalised hand painted service.
The Pretty Wedding Shoe Company will produce a detailed design based on the information given by the client. This will include a side , back and toe design. The Client will be able to view this as a series of high quality photographic images. The sampler remains the property of The Pretty Wedding Shoe Company.
The client will be able to request at the time of seeing the sample, up to four minor changes at this point with no extra charge.
Minor changes include but are not restricted to the following list:
A change of tone or colour of back ground or individual elements.
A change of placement of individual elements.
A change of size of individual elements.
Adding / removing flowers.
The Pretty Wedding Shoe Company will make the changes on the design if appropriate and confirm that the Client is satisfied with the design before the final design is signed off and the balance will be paid.
Should the Client not be satisfied with the sample upon receipt, the Client must make this known immediately via email prior to the commencement of the hand painted service being carried out on the Clients own shoes.
Major Changes requested may incur a further charge to Client. This will be discussed with Client and a written statement sent, which will need to be agreed in writing before any Major changes are started.
Major Changes include but are not restricted to the following list:
A change of mind and change of design.
Adding of more elements which will add considerable time spent designing and painting.
Once the design is signed off full payment must be made prior to the items being hand painted.
As the Artist, Anna Watkins / The Pretty Wedding Shoe Company paints free hand, therefore the final art work on your shoes may vary slightly from the sample. The design could be subject to change without prior notice should The Pretty Wedding Shoe Company deem necessary.
The Client agrees to respond to The Pretty Wedding Shoe Company in a timely manner. Delay in responding to The Pretty Wedding Shoe Company may mean that your items are not completed within specified time scale.
Your hand painted shoes or other items will be sent to you within specified time scale unless there have been exceptional, unforeseen circumstances. The Pretty Wedding Shoe Company will deem to keep you informed.
The Client accepts responsibility for full postal payment from and to the Client’s address if outside of the UK.
The Client accepts responsibility for packaging shoes that they have been sent to try on in a suitable manner to prevent the likelihood of damage to the shoes whilst in postal transit to the premises of The Pretty Wedding Shoe Company. If any shoes arrive damaged at clients address, the client must inform The Pretty Wedding Shoe Company immediately by email and include photographic evidence.
If the Client has any grievance with The Pretty Wedding Shoe Company, they agree in the first instance to contact firstname.lastname@example.org so a resolution can be agreed.
The Client agrees not to post or transmit to the website, Instagram or Facebook page or any other Social Media Platform any material which:
- is threatening, abusive, discriminatory, liable to incite hatred, is in breech of confidence or privacy.
- Violates or infringes the copyrights, trade secrets, or other proprietary rights of any person.
Delivery of completed shoes
The Pretty Wedding Shoe Company shall not be bound to deliver the shoes or other items until the Client has paid in full.
The Pretty Wedding Shoe Company will contact the Client to confirm the delivery address once the shoes are ready. Shoes will be delivered to the address agreed. Should no-one be available to take delivery of the clients shoes, the carrier may leave a collection card.
Whilst every effort is made to despatch the shoes within the time stated, The Pretty Wedding Shoe Company accepts no responsibility for delays caused by postal strikes, public or bank holidays.
The Pretty Wedding Shoe Company accepts no responsibility for the safe arrival of the Client’s own shoes to premises 11 Bishopstone Road, Stone, Bucks, HP17 8QX, United Kingdom and therefore strongly recommends that appropriate postal insurance be taken out.
Each pair of completed shoes or other items will be sent ‘Recorded Special Delivery’ within the United Kingdom. Postal Courier Service will be used outside of the UK. They may also be collected from the studio if the Client prefers.
The Pretty Wedding Shoe Company reminds the Client that they should wear their bespoke shoes with care due to the nature of the delicate hand painted design and that the bride be cautious when walking through snow, water , dirty, dusty or muddy conditions.
The Pretty Wedding Shoe Company Responsibilities
The Pretty Wedding Shoe Company accepts full responsibility for the care of the Client’s shoes once on the premises of The Pretty Wedding Shoe Company provided that the shoes have been delivered without transit damage.
The Pretty Wedding Shoe Company accepts no responsibility, liability or care for shoes once they have left the premises.
Securing and storing clients personal information
Any personal information which is collected by The Pretty Wedding Shoe Company will be used and disclosed only to provide the Client with the service they have requested.
The Pretty Wedding Shoe Company will not at any time or circumstance disclose the Client’s information to a third party.
Design Property and Copyright
All The Pretty Wedding Shoe Company photographic material, images, design illustration and bespoke designs during the design and production phases of the Client’s bespoke service remain the copyright and property of The Pretty Wedding Shoe Company.
No such photographic material, images, design illustration and bespoke designs may be reproduced in any format by any person for whatever purpose without the consent of The Pretty Wedding Shoe Company.
The Pretty Wedding Shoe Company is free to use any photographic material, images, design illustrations and bespoke designs created during the design and production phases of the Client’s bespoke service for whatever purpose including the uploading of any such material to The Pretty Wedding Shoe Company website or social media pages for commercial or non-commercial use.
The posting of Links to the The Pretty Wedding Shoe Company website.
You are welcome to link to the website provided you do so tastefully. If The Pretty Wedding Shoe Company feel your link is not in good taste, or is damaging to the service provided, The Pretty Wedding Shoe Company reserves the right to withdraw the link to the website.
All content © The Pretty Wedding Shoe Company 2018