T & C, Privacy Policy


Terms and Conditions.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEBSITE www.theprettyweddingshoecompany.co.uk

By using this Site, you agree to these terms of use. The Pretty Wedding Shoe Company  reserves the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations or updates on subsequent visits.

 

“The Client” means the person who buys or agrees to buy the bespoke service to be applied to the Client’s own shoes or shoes purchased through us.

 

Placing Your Order

By either paying the requested stated deposit or in full, you are agreeing to The Pretty Wedding Shoe Company Terms and Conditions.

The Pretty Wedding Shoe Company  will confirm in writing each order placed, notifying the Client of price (excluding final delivery cost) and time scale.

The Pretty Wedding Shoe Company offers a personalised hand painted service. Should the Client place an order with The Pretty Wedding Shoe Company  will then contact you before or at the start of your chosen month to have your shoes painted. This will be with the Client in person at the premises or by email.

The Pretty Wedding Shoe Company will produce a mock up shoe or painted design based on the information given by the client. The Client will be able to view this as a series of high quality photographic images or visit to studio.

The client will be able to request at the time of seeing mock up, up to four minor changes at this point with no extra charge.

Minor changes include but are not restricted to the following list:

A change of tone or colour of back ground or individual elements.

A change of placement of individual elements.

A change of size of individual elements.

Adding a few extra flowers.

The Pretty Wedding Shoe Company will make the changes on the mock up or hand painted design and confirm that the Client is satisfied with the design before the final design is signed off.

Should the Client not be satisfied with the design illustration / mock up shoe upon receipt, the Client must make this known immediately in writing prior to the commencement of the hand painted service being carried out on the Clients own shoes.

Major Changes requested may incur a further charge to Client. This will be discussed with Client and a written statement sent, which will need to be agreed in writing before any Major changes are started.

Major Changes include but are not restricted to the following list:

A change of mind and change of design.

Adding of more elements which will add considerable time spent designing and painting.

Once the design is signed off full payment through PayPal or BAC’s must be made prior to the items being hand painted. The Client will be sent an invoice along with the Final Design Sign Off Form.

As the Artist, Anna Watkins / The Pretty Wedding Shoe Company paints free hand, therefore the final art work on your shoes may vary slightly from the mock up shoe. The design could be subject to change without prior notice should The Pretty Wedding Shoe Company  deem necessary.

The Client agrees to respond to The Pretty Wedding Shoe Company in a timely manner. Delay in responding to The Pretty Wedding Shoe Company may mean that your items are not completed within your chosen month.

Your hand painted shoes or other items will be sent to you at the end of your chosen month unless there have been exceptional, unforeseen circumstances. The Pretty Wedding Shoe Company will deem to keep you informed.

Please note that the client must send their shoes (if not ordering directly from The Pretty Wedding Shoe Company) to The Pretty Wedding Shoe Company before their chosen month. The address is 11 Bishopstone Road, Stone, Bucks, HP17 8QX. Any delay in The Pretty Wedding Shoe Company receiving your shoes late may mean that they are not completed within your chosen month.

Should the client change their mind just prior to the commencement of the hand painted work and wish to have their shoes returned to them after receiving the mock up shoe, the  £50 deposit for Floral Shoes and £75 deposit for Custom Shoes will be retained to cover the time spent on the design. Cost of postage or collection will be the clients responsibility.

 

Client’s Responsibilities

The Client accepts responsibility for full postal payment from and to the Client’s address, this applies worldwide.

The Client accepts responsibility for packaging the Client’s shoes in a suitable manner to prevent the likelihood of damage to the Client’s shoes whilst in postal transit to the premises of The Pretty Wedding Shoe Company.

If the Client has any grievance with The Pretty Wedding Shoe Company, they agree in the first instance to contact anna@theprettyweddingshoecompany.co.uk so a resolution can be agreed.

The Client agrees not to post or transmit to the website, Instagram or Facebook page or any other Social Media Platform any material which:

  1. is threatening, abusive, discriminatory, liable to incite hatred, is in breech of confidence or privacy.
  2. Violates or infringes the copyrights, trade secrets, or other proprietary rights of any person.

 

Delivery of completed shoes

The Pretty Wedding Shoe Company  shall not be bound to deliver the shoes or other items until the Client has paid in full.

The Pretty Wedding Shoe Company  will contact the Client to confirm the delivery address once the shoes are ready. Shoes will be delivered to the address agreed. Should no-one be available to take delivery of the clients shoes, the carrier may leave a collection card.

Whilst every effort is made to despatch the shoes within the time stated, The Pretty Wedding Shoe Company accepts no responsibility for delays caused by postal strikes, public or bank holidays.

The Pretty Wedding Shoe Company accepts no responsibility for the safe arrival of the Client’s own shoes to premises 11 Bishopstone Road, Stone, Bucks, HP17 8QX, United Kingdom and therefore strongly recommends that appropriate postal insurance be taken out.

Each pair of completed shoes or other items will be sent ‘Recorded Special Delivery’ within the United Kingdom. Postal Courier Service will be used outside of the UK.

The Pretty Wedding Shoe Company  reminds the Client that they should wear their bespoke shoes with care due to the nature of the delicate hand painted design and that the bride be cautious when walking through snow, water , dirty, dusty or muddy conditions.

 

The Pretty Wedding Shoe Company  Responsibilities

The Pretty Wedding Shoe Company accepts full responsibility for the care of the Client’s shoes once on the premises of The Pretty Wedding Shoe Company provided that the shoes have been delivered without transit damage.

The Pretty Wedding Shoe Company does not accept responsibility for damage to the Client’s shoes which occur in transit. Should damage be evident on delivery to the premises of The Pretty Wedding Shoe Company, the Client will be contacted immediately and informed. The Client will then be solely responsible for liaising with the delivery service for suitable resolution of the matter.

The Pretty Wedding Shoe Company accepts no responsibility, liability or care for shoes once they have left the premises.

 

Securing and storing clients personal information

Any personal information which is collected by The Pretty Wedding Shoe Company  will be used and disclosed only to provide the Client with the service they have requested.

The Pretty Wedding Shoe Company will not at any time or circumstance disclose the Client’s information to a third party.

 

Design Property and Copyright

All The Pretty Wedding Shoe Company photographic material, images, design illustration and bespoke designs during the design and production phases of the Client’s bespoke service remain the copyright and property of The Pretty Wedding Shoe Company.

No such photographic material, images, design illustration and bespoke designs may be reproduced in any format by any person for whatever purpose without the consent of The Pretty Wedding Shoe Company.

The Pretty Wedding Shoe Company is free to use any photographic material, images, design illustrations and bespoke designs created during the design and production phases of the Client’s bespoke service for whatever purpose including the uploading of any such material to The Pretty Wedding Shoe Company website or social media pages for commercial or non-commercial use.

 

The posting of Links to the  The Pretty Wedding Shoe Company website.

You are welcome to link to the website provided you do so tastefully. If  The Pretty Wedding Shoe Company feel your link is not in good taste, or is damaging to the service provided,  The Pretty Wedding Shoe Company reserves the right to withdraw the link to the website.

 

All content © The Pretty Wedding Shoe Company 2018